Service businesses
After-hours leads, morning dispatch, review replies, and the 2 a.m. text that might be a burst pipe.
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8 hacks
The stop is in 40 minutes and nobody has confirmed. A text goes out with the window and a one-tap reply. If they are not home, dispatch moves the truck before it arrives to a locked door.
Tools
Agent · Custom agent
Source · Example · dispatch board
The quote went out Monday. It is Thursday and the thread is quiet. The follow-up names the unit, the price, and the two real choices: book the install, or say what is stuck.
Tools
Agent · Claude
Source · Example · plumbing office
The on-call plumber gets one brief: shutoff location, whether it can wait until morning, and a text the homeowner can follow while half asleep. The agent does not promise an arrival time.
Tools
Agent · Custom agent
Source · Example · on-call sheet
Before the trucks roll, each tech gets a half-page: first stop, parts already on the van, who is waiting on a callback, and the one job that will wreck the day if it slips.
Tools
Agent · Claude
Source · Example · three-truck shop
A missed call becomes a text that asks the only two things dispatch needs: what is leaking, and whether someone is home. The lead does not sit in a voicemail box until lunch.
Tools
Agent · ChatGPT
Source · Example · two-truck shop
The job is closed in the driveway, not three days later. The tech gets a text to send while the homeowner is still looking at the new unit, with the review link and a line they can actually say out loud.
Tools
Agent · Custom agent
Source · Example · HVAC owner
The review says the tech was fine and the office was hard to reach. The public reply owns the phone problem, skips the argument, and moves the rest off the listing.
Tools
Agent · Claude
Source · Example · Google listing
Dispatch already knows the van left the last job. The homeowner gets a text with the tech’s first name and a window, not a tracking link they will refresh twelve times.
Tools
Agent · Custom agent
Source · Example · dispatch board